JUVENILE CASE MANAGER

City of Coppell | Coppell, TX

This job is no longer available.

Posted: February 08, 2020 2020-02-08T14:24:22.928888+00:00

Basic Function

 



Do you have a heart for service, a head for juvenile case management, and would enjoy the opportunity to potentially make a positive impact on a young person's life?  If so, Juvenile Case Manager with the City of Coppell is the job for you!

Basic Function

The City of Coppell Municipal Court Juvenile Case Manager is responsible for overseeing all juvenile and minor cases filed in the court from filing to final judgment.  This position, in coordination with the Court Administrator and Presiding Judge, will create and oversee Juvenile Programs.  This position will also perform a wide variety of specialized clerical duties in support of the City of Coppell Municipal Court including the initiation, processing, and maintenance of legal cases; and provide information and assistance to the public.  This position typically works Monday-Friday, 8:00am-5:00pm, however, attendance in Court and Juvenile Programs can vary and may include some scheduled overtime or compensatory time.
Essential Job Functions


Essential Job Functions 

  • Creates and oversees the court's juvenile programs by designing and implementing systems and procedures under Municipal Court guidelines to ensure uniform and accurate juvenile/minor case management including docket settings, docket notifications, processing summons or subpoenas, coordinate courtroom activity, system updating, compliance case monitoring, and quality control. 
  • Monitors and continuously evaluates the efficiency and effectiveness of the juvenile programs as well as recommend modifications to juvenile case programs, policies, and procedures as appropriate.
  • Update and maintain master list of community service locations and their contacts; exploit possible new locations for community service.
  • Develop and maintain working relationship with the county, other courts, school officials, community service organizations and city departments to develop and implement collaborative youth services.
  • Responsible for accurate court disposition and fine records by collecting payments, posting correctly to the court system, balancing a cash drawer and depositing collections daily, following the established cashiering procedures.  
  • Assist the public in person and by phone including retrieving information and files, and providing general information regarding scheduling of court dates, defensive driving, warrants, and processing extensions; assist the public in problem solving and research activities.
  • Assists with the issuance of juror summons and coordination of jurors for trials.
  • Sort, file, copy and distribute court documents, reports to appropriate personnel; process paperwork including quality control.
  • Provides customer service at the window and serves as backup for the Deputy Court Clerks and Court Coordinator.
  • Perform other related duties as requested, assigned or instructed.
City of Coppell Core Competencies

Technical Competencies
 
Knowledge and ability to correctly apply professional/specialized expertise; skillfully manage information; properly use tools, equipment and technology; effectively allocate resources; proactively identify and resolve issues; consistently make sound decisions; correctly execute policy processes and procedures; strictly adhere to/enforce safety polices; consistently produce quality results; proactively plan and organize; consistently provide exceptional customer service.
 
Human Competencies
 
Humble:  The noble choice to forgo your status, deploy your resources or use your influence for the good of others beyond yourself-a willingness to hold power in service for others.

Motivation of Self & Others:  We demonstrate a core desire to serve the Public and the Organization through our commitment, passion, initiative and drive.

Leadership of Self & Others:  We motivate, inspire and influence others to strive towards excellence by being participatory, positive, accountable, team focused, influential in goal achievement, and empowering.

Service –Oriented:   We behave in a friendly and professional manner centering on a desire to address the needs of internal and external customers while respecting their rights and dignity by being people-oriented, helpful, understanding and compassionate.

Trustworthy:  We earn the confidence of others by demonstrating both the character and the competence to fulfill our obligations with both integrity and honesty along with ethical, credible behavior.

Relational:  We establish trust, cooperation, mutual respect and support with an objective to improve relationships by valuing diversity and being diplomatic/tactful, cooperativeempatheticbroadmindedflexiblerespectful and compassionate/caring.

Communication:  We exchange information and ideas in a manner which results in mutually supported decisions for the greater good by sharing thoughts & feelings, and through persuasiveness, assertiveness, empathic listening, conflict resolution and deliberating/debating.

Emotional Maturity:  We demonstrate the ability to manage and monitor our emotions and to assess the emotional state of others by understanding stress managementbalance and consistency.

Development of Self & Others:  We are committed to improving the knowledge, skills, personal qualifications and performance of ourselves and others through coaching, counseling/discipline, delegation and self-development.
 
Conceptual Competencies
 
Organizational Awareness:  We are aware of the Organization's structure and culture for how we do business by understanding organizational structure, departmental impact on organization, interdepartmental relations, organizational cultureorganizational development and leadership style.
Global Awareness:  We stay informed of issues and trends that may impact the Organization by understanding intergovernmental relations, political awareness, and media/public relations.

Community Awareness:  We have a sense of the community's culture and its impact on service delivery by understanding purpose of service, citizen/stakeholder expectations, demographics and branding.

Professional Insight:  We thoroughly understand our particular professions and apply the principles and ethics required in the professions' service delivery by applying principles, professional ethics and by understanding future/profession trends, legal implications and resource planning.

Innovation:  We successfully implement ideas that improve and/or add value to service delivery through creative thinking, risk taking, continuous improvement and by being quality minded and a change agent.

Critical Thinking:  We actively and skillfully conceptualize, apply, analyze, synthesize, and evaluate information to reach a sound answer or conclusion by understanding issue/problem identification, analysis, consequences, and by balancing decision factors.

Visioning:  We understand the future direction of the Organization and understand the efforts and processes needed to achieve it through goal setting and by following the mission/values.

Minimum Requirements

Skills/Abilities
 
The Municipal Court Juvenile Case Manager must be able to work closely with others as part of a team of court officials.  The Juvenile Case Manager must perform multiple tasks simultaneously, which include direct contact with the general public and operating under strict time pressures.  This employee frequently interacts with the general public and must have the ability to communicate using the English language verbally and in written correspondence.  The ability to remain calm and apply rational thinking in emergency situations is essential.
 
Physical Requirements
 
In order to successfully perform the daily tasks of this position, the employee needs to be able to:  lift and carry various objects and equipment weighing up to 25 pounds for a distance up to 10 feet; exert a pull/push force up to 25 pounds; and employ various static and dynamic postures such as standing, walking, forward and overhead reaching, handling (gripping & grasping), fingering, turning, talking, hearing, near and far acuity, depth perception, peripheral and color vision, sitting, squatting, kneeling, bending, stooping, twisting, balancing, climbing ladder/stairs, and bending.
 
Knowledge
 
The Municipal Court Juvenile Case Manager must stay abreast of legislature and court procedures and training related to court duties, to ensure compliance with applicable laws, rules, and regulations, primarily as it relates to juvenile/minor offenders.  This employee must have excellent working knowledge of a personal computer and effective record keeping and filing techniques.
 
Experience

  • A high school diploma or educational equivalent is required.
  • At least two (2) years of court experience is preferred.
  • At least two (2) years of customer service experience, preferably in a municipal court setting.
  • At least two (2) years of cash handling experience (i.e., processing payments, balancing a cash drawer, and preparing deposits)
  • Must be a Certified Court Clerk Level I (CCCI), or ability to obtain within one (1) year of hire.  Certification must be maintained to continue employment.  Must attend the TMCEC Juvenile Case Managers Seminars annually.
  • Bilingual preferred.
  • Any equivalent combination of education, experience and training which provides the knowledge and abilities necessary to perform the duties for this position.
Working Environment
 
The Municipal Court Juvenile Case Manager performs tasks in an office environment and a courtroom setting that may expose the employee to noise.
 
Reporting Relationship
 
The Municipal Court Juvenile Case Manager reports directly to the Deputy Court Administrator and indirectly to the Court Administrator.

 

Employee Non-Exempt

01
Do you possess a high school diploma or equivalent?
  • YES
  • NO
02
How many years of experience do you have as a juvenile case manager or juvenile caseworker?
  • ZERO
  • ONE YEAR
  • TWO YEARS
  • THREE OR MORE YEARS
03
How many years of experience do you have handling cash?
  • ZERO
  • ONE YEAR
  • TWO YEARS
  • THREE OR MORE YEARS
04
How many years of experience do you have in customer service?
  • ZERO
  • ONE YEAR
  • TWO YEARS
  • THREE OR MORE YEARS
05
How many years of experience do you have in a court environment?
  • ZERO
  • ONE YEAR
  • TWO YEARS
  • THREE OR MORE YEARS
06
Do you possess a Level I Court Clerk Certification?
  • YES
  • NO

Required Question


This job is no longer available.