University of Washington   Seattle, WA   Full-time
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Req #: 174396
Appointing Department Web Address:
Job Location: Seattle Campus
Posting Date: 02/19/2020 
Closing Info: Open Until Filled 
Salary: Salary is commensurate with experience and education. 
Shift: First Shift 
Notes: As a UW employee, you will enjoy generous benefits and work/life programs.  For detailed information on Benefits for this position, click here.

If you would like to find out more about what it is like to work for UW-IT, as well as to get a feel for our culture and our people, visit us at our employment website.  

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years. 

UW-IT is the central IT organization for the University of Washington, providing critical technology support to all three campuses, UW medical centers and global research operations. UW-IT collaborates with University partners to advance teaching, learning, innovation and discovery at the UW.  IT Infrastructure within UW-IT, provides system design, system management, software engineering and operational support for academic and administrative systems, the University’s wired and wireless networks, telecommunications services, departmental IT and the UW-IT organization.

UW-IT has an outstanding opportunity for a Resource Manager.

This position is responsible for managing and developing technical staff within Information Technology Infrastructure (ITI), to include supervision, technology needs assessment, technology skills planning and development, technical resource allocation among projects and services, team building, professional development, and organization development. This position will work closely with ITI leadership to ensure that all projects and services are optimally staffed for achieving technology project and service goals, while also encouraging professional development of the employee. This includes facilitation of moving people to new services or projects to further their professional development as well as bring new perspectives to an effort.

This position manages staff in support of UW-IT and ITI projects and services. ITI provides knowledgeable system and network design and administration, software and network engineering, and operational support for academic systems and networks, administrative systems, and research computing.

This position requires an experienced manager who will be responsible for overseeing, planning, leading and coordinating technical engineering staff on project and service needs, in support of service and project teams, and other staff working on a variety of computing and networking services and projects.


Primary Responsibilities for Resource Manager Role

  • Act as primary supervisor (e.g. performance management, professional development/career planning) for technical engineering professionals

  • Maintain a broad view of the organizational demands and available resources to facilitate planning and staffing of projects and services and leading skill development for the organization

  • Advocate for employee’s career and continuous skill development

  • Broker between project and service teams and individual employees to ensure work aligns with priorities


  • Bachelor’s Degree in Engineering or Science discipline related field, or equivalent combination of education and experience.

  • Five years of progressively responsible experience in information technology systems engineering, management, or operations.

  • Outstanding management and project management skills to include demonstrated ability to set and meet goals, assess resource needs, formulate schedules, and communicate status.

  • Experience leading cross-functional teams. Solid supervisory, communication and interpersonal skills with the ability to speak and write clearly about technical issues for both technical and non-technical audiences.

  • Demonstrated expertise in one of the following technology suites, Unix Development and Operations, Java Development, Web, Database, and Development Tools OR Windows Development and Operations, .NET, Storage Engineering and Operations, and Applications Engineering.

  • Demonstrated knowledge and experience in contemporary distributed computing technologies.

  • Demonstrated experience in IT Service Management and Project Management fundamentals.

  • Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.

  • Experience managing information technology resources in a complex organization with a large heterogeneous distributed computing environment.

  • Must be able to manage effectively under pressure, exercising independent judgement in resolving problems.

    Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.


  • Experience in a major research university.

  • Ability to quickly find common ground and solve problems for the good of all; is seen as a collaborator and team player, easily secures trust and support of peers and staff.

  • Ability to appropriately scan environment and view organizational context.  Demonstrates emotional intelligence (self-awareness, self-regulation, empathy, agility, adaptability, and persuasiveness).


    This position leads, manages and contributes to work in a collaborative team environment, supported through a shared working environment, scheduled and ad hoc meetings, and the use of a variety of development and communication tools. The incumbent may need to respond to staffing requirements for service incidents, outages, service or project needs, and respond to customer questions on a priority/urgency basis. The incumbent may need to work varied hours to meet priority project milestones and other externally imposed deadlines and to accomplish work assignments on which the activities of others depend. Occasional travel may be required.

    Application Process:
    The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Work Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
  • Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or

    This job is no longer available.

    University of Washington

    Seattle, WA