IT Support

Nature of Work: Monitor and troubleshoot the Network and Technology Services (NATS) project portfolio, identifying potential conflicts and problems and communicating those with the NATS team. Record and update project changes in the project portfolio. Assist in communicating project portfolio status updates to campus stakeholders. Record IT purchases and monitor the IT procurement process, including requests, purchasing, installation, and communication. Follow standards processes for reconciliation of financial information with other campus offices. Organize student workers for basic assignments.

Examples of Work: This is a full-time staff position within the Client Services team in the Network and Technology Services (NATS) Department. The ideal candidate will collaborate daily with NATS team members, vendors, and campus employees and customers. Activities performed by this position include but are not limited to the following below.

• Record and update project changes in the project portfolio.
• Monitor the project portfolio to identify potential problems and bottlenecks.
• Identify, communicate, and troubleshoot resolution of risks to project deadlines.
• Coordinate project communication.
• Record and monitor IT purchases and expenses.
• Record and monitor IT related vendor contracts.
• Process requests to procure standard equipment.
• Maintain technical knowledge of the supported IT equipment.
• Process cost quote renewals for standard IT equipment.
• Assist with processing requests to procure non-standard equipment and services.
• Process and submit procurement information to the accounting department in accordance with documented department procedures.
• Troubleshoot with staff, users, and vendors to remediate defective or unacceptable goods or services.
• Monitor the NATS technology purchasing system for alignment with the campus budget system.
• Organize student workers as needed.

Required Qualifications: Associate’s degree or work related experience.

Salary: Competitive, commensurate with qualifications and experience. Attractive and comprehensive fringe benefit package. Annual salary range is $41,522.00--$51,903.00.

WSC IS AN EOE.