Working closely with other members of the Records Office Processing Team, the Completions Specialist coordinates multiple completion-related initiatives including proactive degree auditing, Guided Pathways, FinishFirstNC, and Reverse Transfer programs; serves on the Graduation Committee and assists with all aspects of Commencement; works collaboratively with Deans, Department Chairs, Program Directors, and Faculty Coaches by providing data to enhance retention and completion; provides training as needed to staff and faculty; serves as the Records Office representative to the Curriculum Committee; acts as a resource for the academic divisions regarding degree audits and NC Curriculum Standards; attends and participates in staff meetings; serves on teams and committees as assigned; attends training and professional development as required; and participates in projects.
- Coordinate multiple completion initiatives, including Finish First NC, reverse transfer, and guided pathways.
- Assist with degree audit for enrolled degree-seeking students.
- Work directly with academic departments to identify and support potential student completion and identify barriers to completion.
- Serve as a resource to academic and administrative offices for completion-related inquires.
- Track institutional policy and procedures, curriculum programs, annual catalog updates, academic regulations, registration data systems, and graduation/degree requirements as applies to completions-related difficulties.
- Provide training for faculty and staff for completion initiatives.
- Conducts herself/himself in a manner which is in keeping with the college philosophy respecting the worth and dignity of each individual, remaining aware at all times that s/he is possibly the first contact that the public may have with the college.
- Demonstrate and model the College’s employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork.
- Coordinating with multiple offices and departments across campus
- Managing multiple deadlines
Daily: students, visitors, staff, and faculty
Bachelor’s degree from a regionally-accredited post-secondary institution
Master’s degree from a regionally-accredited post-secondary institution
- 3-5 years experience in a College or University setting in an Advising or Records Office
- Experience with an integrated student information system, e.g., Ellucian Colleague, Banner, or Jenzabar
- Experience with Reverse Transfer procedures and practices
- Experience with degree auditing processes and procedures for processing applicants for graduation
- 5+ years experience in a College or University setting in an Advising or Records Office
- Experience using Ellucian Colleague
- Experience with FinishFirstNC and other completion initiatives
- Experience with imaging software
- Experience creating and producing reports using Entrinsik Informer
- General knowledge and support of the community college system and philosophy of comprehensive community college
- Knowledge of FERPA
- Strong analytical and problem-solving skills
- High levels of accuracy, confidentiality, and trustworthiness
- Strong written and oral communication abilities and human relations skills
- Excellent interpersonal skills in the areas of collaboration, team participation, creative problem-solving, conflict resolution, group planning, and decision-making processes
- Strong project management skills coupled with the desire to work collaboratively with others
- Ability to work with minimal supervision
- Proficiency in MS Excel and Word at the introductory level
- Ability to communicate in Spanish
- Proficiency in MS Excel and Word at the intermediate level
|Department/Job Specific Requirements
Ability to work a flexible schedule as determined by the supervisor to cover the necessary hours. Registration, graduation, and other heavy work periods will require additional hours. Evening and weekend work may be required.
The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter:
· Safety/Shooter on Campus
· Personal Information Protection Training (PIP)
· Anti-Discrimination/Harassment & Title IX
· Other training may be required as determined applicable.
Physical Activity: Primarily sitting
Environmental Hazard(s): <15%